The Westin Ottawa Hotel: 2025 Guest Reviews & Prices

Planning a stay at The Westin Ottawa means choosing a downtown hotel connected to the CF Rideau Centre and steps from the Rideau Canal. This review aggregates guest reviews, official policies, and pricing data from multiple booking platforms to help you decide if this 4-star Marriott property matches your needs for a visit to Canada’s capital.

Last checked: 2026-08-25

Hotel name: The Westin Ottawa · Location: Downtown Ottawa, across from Rideau Canal · Price range: €158 – €506 per night · Key amenities: Indoor pool, hot tub, fitness center, squash courts, restaurant, bar, free WiFi

Is there a Westin hotel in Ottawa, Canada?

Yes, The Westin Ottawa operates at 11 Colonel By Drive in the downtown core, directly across from the Rideau Canal. The hotel is physically connected to the CF Rideau Centre shopping complex via indoor walkways, as confirmed by the Marriott official site and Luxury Link. Ottawa Tourism notes the property sits within walking distance of Parliament Hill and the ByWard Market.

Contact details verified across multiple sources include a main phone of +1 613-560-7000 and a toll-free booking line at 1 (844) 631-0595. The address appears consistently on Expedia and Travel Weekly. Major credit cards are accepted.

Location and contact information

Check-in is at 4:00 PM and check-out at 12:00 PM per Marriott and Booking.com. WestJet’s listing notes a 3:00 PM check-in time, suggesting third-party aggregators may display different policies. Valet parking is available for an additional fee, as indicated by KAYAK.

Is the Westin a high end hotel?

The Westin Ottawa is classified as a 4-star hotel on TripAdvisor, consistent with Marriott’s upper-upscale positioning for the Westin brand. The property offers premium wellness amenities including an indoor saltwater pool, heated pool, sauna, and hot tub — details confirmed by KAYAK’s amenity breakdown. Business travellers will find a business centre, conference rooms, and on-site currency exchange.

Guest scores vary across platforms. Trip.com gives a 9.1/10 from 61 reviews, with guests highlighting service and location. However, a June 2026 TripAdvisor review calls the hotel “poorly maintained” and “desperately needing a cleanup and facelift,” a sentiment echoed by some other recent reviewers. The bottom line: While the amenities and brand suggest a premium experience, recent guest reports indicate variability in room condition and maintenance standards.

Guest reviews and ratings

A November 2014 TripAdvisor guest described it as a “solid 4* hotel” close to Parliament and ByWard Market. By early 2026, the aggregated Trip.com score of 9.1/10 points to continued strong satisfaction for most visitors. However, at least two reviewers across separate platforms mention worn furnishings—a pattern worth noting for travellers who prioritize modern interiors.

No single review represents the entire guest experience, but the gap between high general scores and pointed criticism about maintenance suggests room condition may vary by floor or room type.

Does Westin Ottawa have a restaurant?

Yes, The Westin Ottawa operates at least two on-site restaurants and a bar/lounge. KAYAK’s listing confirms room service and a coffee shop are also available. Breakfast options exist, but inclusion in the room rate varies by booking channel and rate plan — it is not automatically included as a standard policy.

Marriott Bonvoy members may receive breakfast as part of certain packages, but the official site does not guarantee free breakfast for all guests. Room service menus are available in-room or via the front desk.

Where to eat near Westin, Ottawa?

The hotel’s downtown location places guests within a 10-minute walk of dozens of dining options. The ByWard Market area — a 5-minute walk — is known for Ottawa’s iconic beavertails and poutine. Parliament Hill and Rideau Street offer additional casual and fine-dining choices.

Local Ottawa food specialties include beavertails (fried dough pastries) and poutine originating from Quebec but widely available in the capital. Some well-regarded restaurants near the hotel include Play Food & Wine for small plates and Beckta Dining & Wine for upscale Canadian cuisine. For a hidden gem, consider The Clarendon Tavern on Queen Street, about a 10-minute walk west. These recommendations reflect common guidance from Ottawa Tourism and local dining directories.

“The Westin Ottawa…connected by indoor walkways to the Rideau Center shopping complex, is but a brief stroll to Ottawa’s historic Byward Market.”

— Luxury Link hotel profile

Pros and cons of The Westin Ottawa

Alternatives to The Westin Ottawa

Travellers comparing this property against other downtown Ottawa hotels may find value in these nearby options:

• Alt Hotel Ottawa — A budget-oriented, modern property in the ByWard Market area, offering a lower price point and minimalist design.
• The Metcalfe Hotel by Gray Collection — A boutique/luxury alternative in the city centre, focusing on personalized service and smaller room counts.

Both properties share the downtown Ottawa location but differ significantly in price, amenities, and brand positioning. The Alt Hotel is typically more affordable, while The Metcalfe Hotel occupies a more curated, independent space.

Pricing band and value

HotelsCombined reports an average nightly rate of approximately C$411 for The Westin Ottawa, with some rooms as low as C$182 during off-peak periods. momondo shows rates from $150 USD for a traditional king room to over $400 USD for executive categories. The price range in the stats line (€158 – €506) reflects seasonal and room-type variability.

Business travellers on corporate accounts may find negotiated rates through Marriott Bonvoy, while leisure travellers should watch for package deals including parking or breakfast. The hotel does not publish fixed seasonal pricing publicly, so checking multiple OTAs for specific dates is recommended.

Our pick: Who should book The Westin Ottawa?

This property suits travellers who prioritize location and wellness amenities over cutting-edge room design. The indoor saltwater pool and fitness centre are genuine assets for visitors who want to maintain routines while travelling. Business travellers benefit from the business centre and conference facilities, while couples and sightseers gain access to Parliament Hill, Rideau Canal, and ByWard Market on foot.

However, guests expecting a pristine modern interior should temper expectations based on recent reviews about maintenance. For those willing to trade some room freshness for a central location with mall access and good service scores, The Westin Ottawa remains a solid, functional choice in Canada’s capital.