Planning a stay in Ottawa’s downtown core often means sifting through dozens of hotel options, each with its own mix of style and service. This review aggregates verified guest feedback from platforms like TripAdvisor and Expedia to give you a clear, data-driven picture of what to expect at The Metcalfe Hotel by Gray Collection, a 4-star boutique property at 123 Metcalfe Street that consistently earns “Very Good” to “Exceptional” ratings.
Last checked: 2026-08-19
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Address: 123 Metcalfe Street, Ottawa · Chain: Gray Collection · Nearest landmark: Byward Market (short walk) · WiFi: Fast and free (per CNTraveler) · Breakfast: Coffee and pastries (per Expedia) · Public spaces: Comfortable for relaxing and working (per Urbanguidequebec)
How we researched this
Last checked: 2026-08-19.
Sources reviewed: neutral review platforms (TripAdvisor, Expedia, Trip.com), travel journalism (CNTraveler, Urban Guide Quebec), aggregator sites (Wanderlog/Google Reviews, Skyscanner), and travel blogs (Exit Row Please).
No on-site visit, no staff interview, and no independent price verification were conducted. Findings rely solely on publicly available guest and critic reviews spanning 2023 to 2024.
The Metcalfe Hotel by Gray Collection Reviews on TripAdvisor
The primary TripAdvisor listing for the Metcalfe By Gray Collection Hotel in Ottawa shows an overall rating of 4.5 out of 5, based on roughly 451 traveler reviews and categorized as “Very Good.” The property holds a Travelers’ Choice distinction, indicating it has earned consistently strong feedback over recent years according to TripAdvisor. The platform’s breakdown reveals high scores for rooms (around 4.8), service (approximately 4.7), and sleep quality (about 4.5), with cleanliness and perceived value scoring slightly lower but still positive at roughly 4.2 to 4.4.
Recurring praise on TripAdvisor centers on comfort and style. One guest review from 2025 described the hotel as “the best” they had stayed at in Ottawa, emphasizing the modern design, excellent food, and attentive valet parking according to TripAdvisor (IE). However, multiple reviewers flag noise as a recurring issue, particularly in atrium-facing rooms where the open design channels sound upward. At least one reviewer mentioned rooms with no external windows that only receive light from the atrium, describing them as always dark based on a review from TripAdvisor (NZ).
The trade-off: The Metcalfe’s rooms and service score exceptionally well on TripAdvisor, but the atrium design trade-off is real. If you are a light sleeper, requesting a street-facing or higher-floor room may significantly improve your stay.
Metcalfe Hotel Ottawa by Gray Collection Photos
Visual previews of The Metcalfe Hotel are widely available across multiple platforms. TripAdvisor and Google Reviews host dozens of user-submitted photos that consistently highlight the stylish, boutique aesthetic praised in written feedback. The lobby and atrium are frequently photographed, described by guests as welcoming and communal based on summaries from
